OverviewOur refund and return policy is valid for 14 days. If 14 days have passed since your purchase, we will not be able to offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
To complete your return, we will need an invoice or proof of purchase.
RefundOnce we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically returned to your original payment method, unless otherwise agreed, and will inform you of the successful refund.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. It often takes some time for a refund to be posted.
If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
To return your product, please send it to the following address: Hackhofergasse 9-11A/1/6 1190 Vienna, Austria.
You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, it may take different amounts of time for the exchanged product to reach you.
If you’re returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If you need help, please contact us by e-mail at [email protected].