Terms & Conditions with Customer Information
1. Scope
2. Quotations and service descriptions
3. Order process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of goods
6. Methods of payment
7. Retention of Title
8. Age Restriction
9. Material Defect Warranty and Guarantee
10. Liability
11. Storage of the text of the contract
12. Final provisions
1. Scope1.1. The business relationship between MyZoneProducts owner: David Hudl Hackhofergasse 9-11A/1/6, 1190 Vienna (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”) shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of ordering.
1.2. You can contact our customer service for questions, complaints and complaints by e-mail at [email protected].
1.3. A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for a purpose that cannot be predominantly attributed to his or her commercial or self-employed professional activity (§ 13 BGB).
1.4. Deviating terms and conditions of the Customer shall not be accepted unless the Seller expressly agrees to their validity.
2. Offers and service descriptionsThe presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. Service descriptions in catalogues as well as on the seller’s websites do not have the character of a representation or guarantee.
All offers are valid “while stocks last”, unless otherwise stated in the products. In all other respects, errors are reserved.
3. Order Process and Conclusion of Contract3.1. The customer can select products from the seller’s assortment without obligation and collect them in a so-called shopping cart via the [add to cart] button. Within the shopping cart, the product selection can be changed, e.g. deleted. The customer can then proceed to the completion of the order process within the shopping cart via the [Proceed to checkout] button.
3.2. By clicking on the [order with obligation to pay] button, the customer submits a binding request for the purchase of the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time, as well as return to the shopping cart using the browser function “back” or cancel the order process altogether. Required information is marked with an asterisk (*).
3.3. The Seller will then send the Customer an automatic confirmation of receipt by e-mail, in which the Customer’s order will be listed again and which the Customer can print out using the “Print” function (Order Confirmation). The automatic acknowledgment of receipt only documents that the Customer’s order has been received by the Seller and does not constitute acceptance of the request. The contract of sale is only concluded when the seller has shipped the ordered product to the customer within 2 days, handed it over or confirmed the shipment to the customer within 2 days with a second e-mail, explicit order confirmation or sending of the invoice.
3.4. If the Seller enables an advance payment, the contract is concluded with the provision of bank details and a request for payment. If, despite the due date, payment has not been received by the Seller within 10 calendar days after the order confirmation has been sent, the Seller withdraws from the contract with the consequence that the order is void and the Seller is not obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the item in the case of advance payments is therefore made for a maximum of 10 calendar days.
4. Prices and shipping costs4.1. All prices indicated on the seller’s website are exempt from VAT according to UStG §6.
4.2. In addition to the indicated prices, the Seller will charge shipping costs for delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and as part of the ordering process.
5. Delivery, availability of goods5.1. If advance payment has been agreed, delivery will take place after receipt of the invoice amount.
5.2. If the delivery of the goods fails due to the fault of the buyer despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately.
5.3. If the ordered product is not available because the Seller is not supplied with this product by its supplier through no fault of its own, the Seller may withdraw from the contract. In this case, the Seller will immediately inform the Customer and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not wish to have a comparable product delivered, the seller will immediately reimburse the customer for any consideration already rendered.
5.4. Customers will be informed about delivery times and delivery restrictions (e.g. limitation of deliveries to certain countries) on a separate information page or within the respective product description.
6. Methods of payment6.1. The customer can choose from the available payment methods during and before completing the order process. Customers will be informed about the available means of payment on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3. Are third-party providers commissioned with payment processing, e.g. PayPal. their general terms and conditions apply.
6.4. If the due date of payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer has to pay the statutory default interest.
6.5. The Customer’s obligation to pay default interest does not preclude the Seller from asserting further damages caused by default.
6.6. The Customer shall only be entitled to a right of set-off if his counterclaims have been legally established or acknowledged by the Seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of TitleUntil full payment has been made, the delivered goods remain the property of the seller.
8. Age RestrictionNo sale under the age of 18.
9. Material Defect Warranty and Guarantee9.1. The warranty is determined by statutory provisions.
9.2. A guarantee exists for the goods delivered by the Seller only if it has been expressly given. Customers will be informed of the warranty conditions prior to initiating the ordering process.
10. Liability10.1. The following exclusions and limitations of liability apply to the seller’s liability for damages, without prejudice to the other statutory requirements for claim.
10.2. The Seller shall be liable without limitation if the cause of the damage is based on intent or gross negligence.
10.3. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer regularly relies. In this case, however, the seller is only liable for the foreseeable damage typical of the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those specified in the preceding sentences.
10.4. The above limitations of liability do not apply in the event of injury to life, limb or health, for a defect after the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
10.5. Insofar as the liability of the Seller is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
11. Storage of the text of the contract11.1. The Customer can print the text of the contract before placing the order with the Seller by using the print function of his browser in the last step of the order.
11.2. The Seller shall also send the Customer an Order Confirmation with all Order Data to the e-mail address provided by the Customer. With the order confirmation, but at the latest upon delivery of the goods, the customer will also receive a copy of the general terms and conditions together with the cancellation policy and the information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you will be able to view your orders placed in your profile area. In addition, we store the text of the contract, but do not make it accessible on the Internet.
12. Final Provisions12.1. The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.
12.2. The language of the contract is German.
12.3. European Commission Online Dispute Resolution (ODR) platform for consumers: http://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
13. EU-certified commercial hemp from organic cultivation. Our aroma flowers have a proven THC content of less than 0.2%.
This product is designed for use in industrial, technical and horticultural fields in accordance with Law No. 167/1998 §5. It is not suitable for direct consumption or smoking and should not be sold to persons under 18 years of age. Please keep the product out of the reach of children. When selling, whether in a store, through a transportation service or other delivery point, the seller will verify the age of the purchaser.
This product is for commercial, scientific as well as technical purposes only. Keep out of reach of children. Product must not be taken abroad. Consumption and smoking of this product is strictly prohibited. This processed extract contains less than 0.2% THC.